Privacy, Security & Cancellation Policies

Absolute Events & Marketing regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Absolute Events & Marketing users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact:
Susan Harris (Authorised Privacy Officer) on 07 3848 0089.

Collection of Information

In order to use the Absolute Events & Marketing website or conference specific websites, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Absolute Events & Marketing is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collection Information
Any details collected from Absolute Events & Marketing customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

General Conference/Event Privacy Notice.
In registering for a conference that we manage, relevant details will be incorporated into a delegate list for the benefit of all delegates (name and organisation only), and may be made available to parties directly related to the conference including Absolute Events & Marketing, the client, venues and accommodation providers (for the purpose of room bookings and conference options), key sponsors (subject to strict conditions) and parties associated with relevant conferences. Should you not wish for your details to be passed on for the above purposes, email the relevant conference email address (found on the online registration page) on Please be aware that photos will be taken at events and provided to the conference client and these may be used for promotion purposes (print/online).

Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at

Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Absolute Events & Marketing uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties
Absolute Events & Marketing may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.

Absolute Events & Marketing does not share any information with third parties for any unknown or unrelated uses.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links on the Absolute Events & Marketing site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of but do also remain as general terms and conditions for conference related transactions.

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Security Policy

Absolute Events & Marketing uses the CommWeb Payment Gateway for its online credit card transactions. CommWeb processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the CommWeb gateway are secured payments.

• Payments are fully automated with an immediate response
• Your complete credit card number cannot be viewed by Absolute Events & Marketing or any outside party
• All transactions are performed under 128 Bit SSL Certificate
• All transaction data is encrypted for storage within CommWeb’s bank-grade data centre, further protecting your credit card data

Delivery Policy

When booking your registration or accommodation booking online, you will receive an immediate email acknowledgement and tax invoice EventsAir (Absolute Events & Marketing’s registration software).

Should you have a query with your booking please call us on 07 3848 0089.

Payment Policy

Please be aware that all our clients require that it is a condition of registration that full registration payment is received prior to the commencement of the event. If this full payment is not received, delegates may not be admitted to the conference. Absolute Events & Marketing Pty Ltd ATF The Harris Trust is an online merchant which is located in Australia.

Refund & Cancellation Policy

Cancellations must be advised in writing to the Conference Office relevant conference email address (found on the online registration page) or As per clients’ instructions, cancellations up to 30 days prior will receive a refund of registration fees, less an administrative charge. Refunds after this date will be at the discretion of the Organising Committee. Registrations are transferable to a colleague at any time prior to the Conference provided the Conference Office is advised in writing. Multiple changes or sharing of registrations will incur an additional fee of $25 per change/person.
Please ensure you read the specific conference terms and conditions for details on each conference’s cancellation policy as it may vary from this general one.